Monday, May 16, 2016

Walgreens Shares Best Practices for Enterprise Video Management and Strategy

Tim Mueller (left) and Hal Friend (right) of Walgreens
shared best practices for enterprise video management
and strategy
At RILA’s recent Retail Asset Protection Conference, Walgreens shared best practices with other retail industry leaders, including that of its strategy for transitioning to a common analog, hybrid and IP video platform. At the event, Hal Friend, Director, Physical Security & Fire Prevention and Tim Mueller, Manager, Physical Security Operations, for Walgreen Co. explained how the company utilizes a risk-based strategy for creating a safe and secure environment for both employees and customers.

With the risk-based approach, Walgreens has improved its process for providing physical security resources to its store locations. As part of this, the company’s Security Operations Center (SOC) – a UL-listed, 24/7 central monitoring station – serves as the nerve center for the organization, providing information to support both store team members and  field asset protection management to ensure “they send the right people, to the right place, at the right time,” said Hal Friend. “Video is a critical part of the SOC, which uses it to support overall enterprise security, alarm verification, emergency management, and to verify store-related information coming in over social media. We’ve saved a significant amount of dollars in false alarms fines by verifying intrusion alarms with video,” continued Friend.

With over 8,100 drug stores across all 50 states, in Washington, D.C., Puerto Rico and the U.S. Virgin Islands, Walgreens currently has a mixed enterprise video architecture. While new stores and major remodels are equipped with IP video technology and high-risk locations are leveraging IP video in critical areas, there remained 7,200 stores with legacy analog equipment at the beginning of 2015. The company sought a way to upgrade analog equipment and gain efficiencies through the use of one common user interface across all 8,100+ stores.

Common Platform Video Conversion
Faced with aging analog DVRs installed over 10 years ago in 7,200 store locations, one of the nation’s largest retail chains was dispatching field service technicians to repair nearly 20 DVRs every day. The company required a new approach that would transition stores to a common, more modern platform and gain efficiencies in labor in its Field Services department.

Walgreens rolled-out an innovative break-replace strategy, managed by the Asset Protection Physical Security team, to upgrade its analog recording equipment over a period of 18 months. When a legacy DVR breaks, the store enters a fix-it ticket to the company’s Field Services department. Instead of repairing the device, a new Bosch DIVAR AN 5000 digital recorder is ordered to replace the DVR, and the device is shipped directly to the Walgreens store location. The Field Services department tracks the package and dispatches a technician to install the new recorder when it arrives at the store. The Physical Security team commissions the installation remotely and maps point-of-sale cameras to the company’s AP Dashboard. “We broke the mold with this approach,” said Tim Mueller.

All Walgreens store locations using the new DIVAR AN 5000 digital recorders, as well as those with an IP video or hybrid infrastructure, use the Bosch Video Client software to view live or playback video and to export video from storage.

“The holy grail for me is moving to one common platform, with one vendor and one feature set to manage,” continued Mueller.

Training for store personnel is a multi-pronged approach. Field Services technicians train store personnel on how to use the new DVR and leave behind a one-page job aid. Specially trained Asset Protection Retail Security Experts serve as subject matter experts for field asset protection team members and store management, and Bosch also created short 1-2 minute videos accessible online for quick references on how to perform certain actions. This strategy has been essential to streamlining the training and support for store leadership teams – which amounts to more than 32,000 people across all store locations.

Walgreens also worked closely with the Bosch product development team to enable a unique new feature to help safeguard how video from its stores is used. Every time a team member logs into a device to view, playback or export video, they must acknowledge the Walgreens Video Security Policy. This serves as a constant reminder for employees to act according to the policy when accessing video, especially when it is of a sensitive nature. The Walgreens Physical Security team also has the capability to restrict access to store video when needed. A universal dynamic address book within Bosch Video Client makes it easy for them to quickly locate a store using its number for faster access to video.

The break-replace strategy has helped Walgreens realize significant labor efficiencies and cost savings. Walgreens estimated it saved approximately $2 million using the break-replace strategy instead of a more traditional outsourced rollout model, and the new Bosch DIVAR AN 5000 digital recorders consume significantly less power than the legacy DVRS, helping Walgreens save additional money in energy costs each year. Providing access to video to corporate partners within the organization also helps those departments improve efficiency and reduce costs. For example, accessing video to verify vendor performance has saved the company’s Facilities department approximately $1 million. 

Walgreens has already converted 6,200 stores to the DIVAR AN 5000 digital recorders and will continue to upgrade the technology at 1,000 additional stores this year. For more information on the DIVAR AN 5000, visit

For an example of how Walgreens has implemented a Bosch IP video solution at its flagship store in Chicago’s Bucktown/Wicker Park area, visit

Monday, May 9, 2016

Bosch Video Management System Now Offers Enhanced Analytics and Global Surveillance

We have released Bosch Video Management System 6.5 (BVMS 6.5), which offers extended functionality with facial and license-plate recognition. The Live & Playback Site functionality enables you to connect video streams from up to 10,000 sites around the world into a single user interface.

BVMS 6.5 complements our best in-class camera-based video analytics with server-based analytics from Ganetec’s Bintelan Analytics Platform, adding powerful intelligence for applications requiring database matching. Analytics such as facial recognition and automatic license plate recognition (ANPR) help security operators and security managers make even smarter, quicker decisions, using a single software interface. BVMS 6.5 also complements our camera-based Intelligent Video Analytics with industry-specific functionalities, for example, transportation analytics, such as detection of dangerous goods, speed control or traffic jam detection.

For banks and retail groups, “Live and Playback Site” now offers a scalable system for surveilling up to 10,000 branches around the world from a single user interface and one management server. Each time a new branch opens, headquarters security simply adds that site to the network. Integrated into existing IT infrastructures, “Live and Playback Site” offers headquarters operators live and playback streams from 20 remote sites simultaneously.

For more information, visit

Friday, April 22, 2016

Integrated Security Solutions Video

See how our intrusion detection, access control and video surveillance and monitoring products and services work together to deliver increased facility security, automated functions for easy operation, enterprise-wide control of devices and prevention of theft and vandalism.


Watch the video at

Tuesday, March 29, 2016

Bosch Highlights Integration and Intelligence at ISC West

At ISC West 2016, we will showcase how customers can create powerful solutions to enhance overall security and make systems easier to use and manage. We will demonstrate seamless integration of intrusion, access control and video surveillance capabilities, introduce new families of intelligent multi-megapixel cameras that deliver the most relevant, high-quality video images, show our next generation wireless motion detectors, and highlight products and services that enable dealers and integrators to create new recurring monthly revenue streams.

“We enable our channel partners to design complete, integrated solutions for the end user, whether that means an end-to-end Bosch system that delivers the full benefits of our products or one that integrates our devices with software from our partners,” said Brian Wiser, President of Sales. “As a result, end users benefit from systems that maximize facility control, better mitigate security risks and are easy to use and manage. And, our dealers and integrators have innovative products and services that help them stand out from the competition and create new revenue streams for business growth. This is an essential part of our customer-first culture.”

For more information on integrated security solutions or on the new products we will demonstrate at ISC West, visit booth #11053 or

Tuesday, January 19, 2016

Understand the Power of Integrated Security Solutions

Check out our new infographic to understand how integrated security solutions enhance security, make systems easier to use and manage, and prevent theft and vandalism. Want to know more? Watch the video at

Wednesday, November 18, 2015

Showing Integrated Security Solutions at ISC East 2015

At ISC East 2015, we are highlighting how integrated systems provide powerful solutions for common security concerns while reducing cost and complexity for end users. The interactive display featuring our latest products and systems demonstrates how to protect sensitive areas, manage video and security data, automate functions for easy operation, prevent theft and vandalism, and more.

Attendees will learn how the new G Series Control Panels enhance facility security with intrusion detection, access control and IP camera integration through the Bosch Video Management System. Leveraging the full capabilities of G Series systems enables users to automate functions for simplified operation. For example, by presenting access control credentials, authorized personnel can automatically unlock doors, disarm the intrusion detection system and turn on the lights at a facility.

Integrating the new G Series Control Panels with Bosch IP cameras provides added protection of sensitive areas, such as ATM service rooms, cash offices, pharmacies and more. This allows security personnel to view images of intrusion detection system events, such as a video snapshot to verify the identity of the person who disarmed a critical area. In addition, Bosch IP cameras programmed to alert based on Intelligent Video Analysis events – such as loitering, crossing a perimeter line, or others – can activate points on the security control panel.

Monitoring security data is simplified through the DIVAR IP 3000 all-in-one video management system, which combines a network recorder, storage array, client workstation and integrated Bosch Video Management System software. With this solution, operators can view cameras and control panel status and events on a graphical map, as well as control streams and arm and disarm the panels via the Bosch Video Management System software. Authorized personnel can also view video remotely via mobile devices and tablets, anytime from anywhere.

To prevent theft and vandalism, central monitoring stations equipped with Cloud-based Services from Bosch can monitor facilities via video and provide audio intervention when needed. For example, if motion is detected at a facility when the intrusion detection system is armed, Cloud-based Services enables the central monitoring station to verify the alarm through live and recorded video. If an intruder is at the premises, the operator can communicate that the area is under surveillance.

Customers can benefit from integrated security solutions whether they choose a complete Bosch solution or software from another industry provider. Bosch IP cameras and control panels are compatible with a range of security software solutions from other industry providers. Additional details on the Bosch Integration Partner Program are available at

For more information on integrating security solutions to enhance facility security, visit Bosch at booth #324 at ISC East 2015. As an added bonus, visitors to the Bosch booth can also check out the Bosch Power Tools Ram ProMaster van outfitted with wireless charging for charging Bosch cordless power tools on the go! 

Tuesday, November 17, 2015

Streaming Networks Adds Support for DINION capture 5000 IP License Plate Capture Cameras

Streaming Networks’ iRecord License Plate LPR-100 reads retro-reflective license plates found in the U.S. and Canada. It is powered by the company’s optical character recognition (OCR) engine, allowing it to accurately read plates even when they are improperly aligned, partially hidden by plate frames or have vertically stacked characters. When paired with our DINION capture IP cameras, this license plate recognition system provides customers with greater capabilities for gathering vehicle information as part of their security surveillance infrastructure.

DINION capture 5000 IP cameras deliver consistent, high-quality images of vehicle license plates at speeds up to 140 miles per hour. Using advanced optics, the cameras obtain clear, legible plate images up to 92 feet away, enabling accurate vehicle identification even in low-light conditions or when headlight or sun glare are present. Two DINION capture 5000 IP cameras are support per iRecord License Plate system.

Bosch customers can view the iRecord License Plate LPR-100 webpage GUI in the main window of the Bosch Video Management System (BVMS). This makes it easier for operators to access license plate data to enhance security around perimeters and improve parking management and toll collection.

With BVMS, operators know instantly what is happening in the entire organization. It reduces the complexity of video management, allowing personnel to operate more efficiently and effectively. It can support configurations ranging from a single standalone system to multi-site large-scale enterprise applications with an unlimited number of cameras.

For more information on the DINION capture 5000 IP cameras, visit
For more information on Bosch Video Management System, visit
For more information on Streaming Networks’ iRecord License Plate LPR-100, visit or visit the Streaming Networks booth #672 at ISC East.

Zareh Megerdoonian, Business Development Manager for Bosch, at
Ayub Khan, President of Streaming Networks at