Tuesday, July 2, 2013

Need help? Our video systems phone-based tech support has hold times less than a minute

Getting you the answers you need when you need them! Over the last three years, we’ve made a number of improvements to our technical support offerings—all with the goal of getting you the information you need quickly and in the way that works best for you.

·         Our global technical support database has articles, tips and solutions for common support requests. It’s available online or can be downloaded to a laptop - http://ow.ly/8kv2A
·         Video tutorials walk you through set-up and programming of common products - http://www.youtube.com/user/BoschTS2GO
·         Our technical support portal has product documentation, online tools, FAQs and more - http://ow.ly/8kukm
·         Our expanded tech support team provides more rapid handling of phone-based support requests

By making technical information easily accessible, we’re able to address your needs faster. In fact, our phone-based technical support for our video systems portfolio has been experiencing its lowest hold times ever—less than one minute!

Tell us how these improvements have helped you. Email us at technical.support@us.bosch.com or post a comment here.

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