Wednesday, October 21, 2015

New Dual Path Control Panel Communicator Lowers Costs for Fire or Intrusion Alarm Systems

The B465 Universal Dual Path Communicator enables dialer-based fire or intrusion control panels to use modern IP or cellular communication formats. With the new communicator, end users can eliminate expenses associated with up to two dedicated telephone line connections per control panel, resulting in a lower total cost of ownership for fire or intrusion alarm systems.

The B465 Universal Dual Path Communicator links a control panel’s digital dialer to an Ethernet connection on a local area or wide area network or to an optional cellular module to send reports to the central station receiver. By replacing dedicated phone lines with cellular communication, the dealer or integrator can create a new reoccurring revenue stream for data service plans, while still reducing monthly costs for the end user.

The communicator is compatible with fire or intrusion control panels from Bosch and other manufacturers as it supports multiple communication formats – including CONTACT ID, SIA and pulse – as well as three options for powering the device. These features allow dealers and integrators to easily and cost-effectively upgrade a wide range of systems. A future-proof solution, the B465 is the only dual path communicator with support for IPv6 and an interface for plug-in cellular modules, which ensures the user’s investment is protected even as communication technology changes.

For end-to-end security and enhanced safety over solutions from other manufacturers, the B465 Communicator acknowledges a signal only after it is received by the Bosch receiver at the central monitoring station. This unique feature provides added peace of mind for users as they are assured that any possible life safety or security risks have been communicated and received.

The B465 Universal Dual Path Communicator meets NFPA 72 standards (National Fire Alarm and Signaling Code 2013 Edition). For more approval and certification information and for further details on the new communicator, visit

Monday, October 19, 2015

BIM Files for Bosch Products

We are now providing Building Information Modeling (BIM) files for parts of our product range.  Building Information Modeling is a method used to digitally plan, design, construct and operate buildings and infrastructure in a virtual space.

With Building Information Modeling, all building data are digitized and networked. This greatly facilitates the planning of a building for all professionals involved in a construction project. If within the virtual building model a change is made by one of the project planners, these alterations are immediately visible to all the professionals involved, from the design team to the main contractor and subcontractors to the owner or operator, since all teams share the same data and work from a single, shared 3D model. When a modification is made in one building section, the effects on all other sections are calculated and shown in real-time; the complete building and construction data are immediately updated and aligned.

Modifications in the floor plan, for example, can change the number of video cameras necessary for monitoring a building. If those changes are made using BIM, the number of video cameras needed is automatically adjusted to the modified floor plan. In this way, all project partners immediately see the effect that modification has on the overall planning and total budget. This helps to greatly simplify the workflow and alignment of all involved professional teams, shortens the planning phase and reduces costs. 

We're supporting Building Information Modeling and will provide architects, building designers, engineers and contractors with free BIM files, starting with our IP video cameras. This data will make it possible to simulate a camera’s field of view in the 3D model, which improves design efficiency in planning a security solution. Gradually, we'll enlarge our offering of BIM files to include more products, such as smoke detectors.

We'll offer our first BIM files in RFA (Autodesk Revit) format for free download from

Tuesday, October 6, 2015

Celebrating Customer Service Week

We strive to foster complete satisfaction for all customers through world-class service and support. Our associates are committed to this goal and to delivering a positive experience to each customer they come in contact with. And, considering our customer service department handles more than 300 calls every weekday—that’s a lot of hard work!

So, for one week in October, we recognize these valued associates who provide that service to you. Customer Service Week is an international event created to acknowledge the importance of the people who fulfill this important role. Bosch’s theme this year is Everyday Heroes, and we took the week to recognize that every day, customer service professionals are heroes to the people they serve. Our associates pledge to go to heroic measures to serve and support our customers this week and every day throughout the year. 

Has one of our customer service associates acted heroically for you recently? Please share your experience with us by nominating that person for a shining star award - - or leave your comment on our blog for all to see!

Monday, October 5, 2015

Connected Technologies Adds Bosch Control Panel Support to Cloud-hosted Security Management Platform

Dealers and integrators can offer a complete suite of security services to residential and commercial customers through a new partnership between Connected Technologies, LLC, Crystal Lake, Ill., and Bosch. Connect ONE® the flagship security management platform from Connected Technologies now integrates seamlessly with our B Series and new G Series security control panels. 

Connect ONE lets users control and manage solutions that include security, access control, video, energy management, and more from an intuitive inter-face that is accessible from a PC, laptop, smartphone or tablet. Through Connect ONE, users with B Series or new G Series Control Panels can check status, arm or disarm systems, view live video or snapshots from Bosch IP cameras integrated with the panels, and lock, unlock or secure doors within G Series systems that include access control. They can also add, remove and change passcodes and access credentials using the Connect ONE interface.

Dealers have the flexibility to select the most appropriate level of service for their business and their customer. They can fully administer the solution for their customer, have the customer manage it, or provide a blended service offering.
“With the integration, Bosch dealers now have interactive services supported by the cloud that allow them to expand their customer base through additional market verticals and grow their recurring monthly revenue,” says Mike Simon, a former dealer and managing partner, Connected Technologies. “We’re excited about this partnership and will work closely with Bosch to continue to make the offering more robust and conducive to dealers who want to grow their profitability by providing additional, valuable interactive services to their customers.”
“Through the integration with Connect ONE, we’re able to offer dealers and end users even greater flexibility for interacting with and controlling their Bosch systems – whether they prefer a laptop, tablet or smartphone,” says Tom Mechler, applications design manager for Bosch. “This enhances the user experience and allows our dealers to increase their competitive edge by providing greater value to their customers.”
The Connect ONE dealer portal allows dealers to view and control all their customer’s devices and locations on one screen, which can help eliminate the need to roll trucks for site visits and reduce support costs. There is no software to manage and no user licensing fees required.

For more information on Connect ONE, visit or call 866-976-3520. For more details on the B Series or new G Series Control Panels from Bosch, visit or call 800-289-0096.

Friday, October 2, 2015

New Sales Leader for Canada

Jacquelyn Hall-Davies has been named Vice President of Sales, Canada. In this position, she will lead the Canadian sales team for our security and communications product portfolios.

Jacquelyn joins Bosch with more than 20 years of experience in a range of security industry sales and management roles for manufacturers, manufacturer’s representatives and dealers. Her expertise in business development has helped drive growth for both her employers and customers throughout her career.
“Jacquelyn is an accomplished sales leader with a history of establishing strong relationships with integrators and distributors,” said Brian Wiser, President of Sales – North America. “Her experience combined with her knowledge of the Canadian market will be a benefit to Bosch and our customers as we support them in their efforts to win new business and grow sales.”
Jacquelyn is a member of several industry associations, including the Canadian Security Association, the Canadian Society for Industrial Security and ASIS International.